VP Customer Success

Herzliya, Full-time

Overview

CYE is looking for an experienced Customer Success Leader to join our team and help us build our customer success department. As the VP of Customer Success, you will be responsible for ensuring high levels of customer’s satisfaction, driving continuous post-sales engagement, working with internal teams with a key focus on retention, minimizing churn and maximizing upsell churn rates that result in continuous renewal and upsell opportunities.

Responsibilities

  • Be the primary point of contact driving customer success
  • Develop and manage trusted relationships with each customer and their decision makers
  • Perform customer onboarding and proactively alert customers of any impending issues
  • Gather valuable feedback from clients for continual product improvements
  • Work with internal teams to balance, meet and exceed customer expectations and perceptions
  • Drive for customer renewals and expansion and communicate any potential risks that may threaten it
  • Identify and develop new opportunities for expansion
  • Manage and optimize customer life cycle
  • Regular reporting to executive leadership
  • Lead, build, mentor and train a high performing customer success team

Qualifications

  • 7+ years Customer Success with superior customer facing skills
  • Extensive experience (5+ years) in the cybersecurity industry
  • Experienced in building hands-on methodology
  • Experience with building and leading teams
  • Strong project management skills
  • Strong attention to detail and excellent organizational skills
  • Excellent communication and presentation skills
  • Ability to work independently and within a team
  • Experience in a combination of service and product – advantage
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